Patricia Steele Bill Wick Videos
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Video Downloads Help

If you have questions or problems with the video downloads please contact Tech Support:

WebMaster

See the Help Page
for tips

What is it?

These are videos from our catalogue that have been digitized and converted into a compressed format so that they can be viewed on your computer. Order online, download the video file and watch it right away.

What format are they? What do I need to view them?

They are Windows Media .wmv files. To play them you'll need media player software that plays the windows format installed on your computer. Windows Media Player is offered for free from Microsoft and is available for Windows and for Mac. It comes installed with Windows; therefore you may have it already but we recommend keeping up with the latest upgrades. Here are links to download free software:

How long are the videos? What is the file size?

The videos are the same as the version we sell on tape and DVD. Most of the videos are 60 minutes; the running time is specified. The file size is typically 200-250 MB for a 60-minute video.

Why is this better than the streaming video?

You are saving the video on your own computer, so you can watch it whenever you like, and unlike streaming the viewing is unaffected by Internet connection speeds and irregularities.

Any caveats?

We recommended buying the movie download only if you have a high-speed connection. Otherwise the download process could take a very long time.

You should have enough free space on your hard drive. The size of each video file is listed on its page.

Please view any of the Previews for an example of our video format. If you cannot view a Preview please contact us before purchasing the video so we can help you enable your computer.

Problems?

If you have purchased a download and are experiencing problems please see the Help Page. Also you have three days to try again.

How are they purchased?

Purchase one time charge per video thru Verotel Tickets Club, this is not a membership but a one time charge


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